Find the right spare part for your agricultural equipment via WhatsApp
The FRICKE Group’s customer service centre optimises availability, thanks to novomind iAGENT Mail and the WhatsApp Business API: 100,000 emails sent in different languages are answered every month, and customers can get in touch via WhatsApp.
“Our customers immediately embraced WhatsApp with open arms as a channel which makes communicating with us easy.”
Silvan Schenk, Head of the Customer Service Centre, Wilhelm FRICKE SE
![FRICKE Case Study](https://www.novomind.com/en/wp-content/uploads/2022/05/NOV-CASE-STUDY-FRICKE-MOCKUP-EN.png)